Situation At Hand:
- Post installation of update KB 955428, you may receive a notification prompting for WORKS8.msi.
Error Message:
- The Feature you are trying to use is on a network resource that is unavailable.
Possible Root Cause:
- It seems that this is only affecting users with Microsoft Works 8.5 installed on their computers? Could this possibly be a conflict? Well I don’t know … really. Are you a HP user? Maybe that is the answer.
Possible Resolution 1:
- Go to
http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en
- Scroll to the middle of the page
- Search for “KB955428-en-US.cab” and click on download.
- Once the download is complete, double click to open the file.
- Within the file you should be able to see KB955428_en-US , execute the file and extract to Desktop.
- Locate your desktop and execute KB955428_en-US.msi again.
- Install the .msi and reboot.
- You may be prompted to install an update upon successful reboot. Proceed with that.
Possible Resolution 2:
- Go to Start > Type in “cmd” and Right click > Run as Administrator
- When in command prompt > type in “net stop wuauserv” (without quotes) and press Enter.
- Minimize the command prompt
- Go to Start > My Computer > Local Disk C:
- Search for Windows and open up the folder
- Search for SoftwareDistribution and right click.
- Select “Rename” and rename to “SDold” – without quotes and press Enter.
- Restart the computer and try again.
Hope this helps … 
