KB955428 Causing Complications with MS Works?

Situation At Hand:
- Post installation of update KB 955428, you may receive a notification prompting for WORKS8.msi.

Error Message:
- The Feature you are trying to use is on a network resource that is unavailable.

Possible Root Cause:
- It seems that this is only affecting users with Microsoft Works 8.5 installed on their computers? Could this possibly be a conflict? Well I don’t know … really. Are you a HP user? Maybe that is the answer.

Possible Resolution 1:
- Go to
http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en
- Scroll to the middle of the page
- Search for “KB955428-en-US.cab” and click on download.
- Once the download is complete, double click to open the file.
- Within the file you should be able to see KB955428_en-US , execute the file and extract to Desktop.
- Locate your desktop and execute KB955428_en-US.msi again.
- Install the .msi and reboot.
- You may be prompted to install an update upon successful reboot. Proceed with that.

Possible Resolution 2:
- Go to Start > Type in “cmd” and Right click > Run as Administrator
- When in command prompt > type in “net stop wuauserv” (without quotes) and press Enter.
- Minimize the command prompt
- Go to Start > My Computer > Local Disk C:
- Search for Windows and open up the folder
- Search for SoftwareDistribution and right click.
- Select “Rename” and rename to “SDold” – without quotes and press Enter.
- Restart the computer and try again.

Hope this helps …

Windows Update Agent for XP

At certain times, if the WindowsUpdateAgent is pointing to an old file (particularly after performing a windows repair since a repair replaces all the newer DLL files with the defaults) or simply corrupted, you may not be able to perform any windows updates.

Reinstallation of the WindowsUpdateAgent is one of the typical troubleshooting steps to resolve such issues.

Here are the steps on how to do so :

- Download WindowsUpdateAgent and save it to C:\ (Yes, the root directory for ease of access)

Windows, x86-based systems
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-x86.exe

Windows, x64-based systems
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-x64.exe

Windows, Itanium-based systems
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-ia64.exe

- Once completed, Click on Start > Run and type in "CMD" without quotes and press enter.

- It should return a DOS looking prompt (well it is DOS)

- Type in " cd c:\ " without quotes to change directory to the root directory.

- Insert "WindowsUpdateAgent30-x86.exe /wuforce" to kick start the reinstallation. Double clicking and attempting to run the EXE on it’s own is not permissible as Windows will not recognize it as a reinstallation.

Hope this helps

XP/Updates – 0×8007043B

Situation At Hand:
- When performing Windows XP updates – You may receive the following error code : 0×8007043B

Error message :
- 0×8007043B

Possible Root Cause :
- This could be due to corrupted DLL Files on your Windows XP box or possibly corrupted registry settings as well.

To resolve the issue at hand :

Warning : Steps below will require amendments to Windows Registry and as such should be proceeded with extreme caution. In any event you changed an invalid setting – it may render your system unusable.

- Click on Start > Run > Regedit
- On the top left pane search for HKEY_LOCAL_MACHINE

- If you are unable to locate HKEY_LOCAL_Machine or the registry is just too cluttered. Click on any of parent keys and press and HOLD down the left arrow button. It will merge all the folders and you should be able to see My Computer. Expand the folder and you will have the 5 parent keys.

- Once you have expanded HKEY_LOCAL_MACHINE, locate and expand Software > locate and expand Microsoft > locate and expand WindowsNT > locate and expand CurrentVersion > locate and expand SVCHost >

- If you followed through properly your path will be HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\SVCHost

- Please refer to the image below. The path is visible on the bottom left corner of the Windows Registry Editor.

- Once you are in the right location, switch over to the right pane and locate netsvcs. Double click on it and it will reveal a pop up box.

- Append BITS and WUAUSERV into the list of services.

- Click on OK and exit Registry Editor altogether.

The last Step

- We are nearing to the end … almost there
- Click on Start > Run

- Type in cmd and click on OK.
- Type "net stop wuauserv" (without quotes) and press Enter.
- Type "regsvr32 wuaupi.dll" (without quotes) and press Enter.
- Type "regsvr32 wups.dll" (without quotes) and press Enter.
- Type "regsvr32 wuaueng.dll" (without quotes) and press Enter.
- Type "regsvr32 wucltui.dll" (without quotes) and press Enter.
- Type "regsvr32 msxml3.dll" (without quotes) and press Enter.
- Type "regsvr32 atl.dll" (without quotes) and press Enter.

- Restart and try again …