KB955428 Causing Complications with MS Works?

Situation At Hand:
- Post installation of update KB 955428, you may receive a notification prompting for WORKS8.msi.

Error Message:
- The Feature you are trying to use is on a network resource that is unavailable.

Possible Root Cause:
- It seems that this is only affecting users with Microsoft Works 8.5 installed on their computers? Could this possibly be a conflict? Well I don’t know … really. Are you a HP user? Maybe that is the answer.

Possible Resolution 1:
- Go to
http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en
- Scroll to the middle of the page
- Search for “KB955428-en-US.cab” and click on download.
- Once the download is complete, double click to open the file.
- Within the file you should be able to see KB955428_en-US , execute the file and extract to Desktop.
- Locate your desktop and execute KB955428_en-US.msi again.
- Install the .msi and reboot.
- You may be prompted to install an update upon successful reboot. Proceed with that.

Possible Resolution 2:
- Go to Start > Type in “cmd” and Right click > Run as Administrator
- When in command prompt > type in “net stop wuauserv” (without quotes) and press Enter.
- Minimize the command prompt
- Go to Start > My Computer > Local Disk C:
- Search for Windows and open up the folder
- Search for SoftwareDistribution and right click.
- Select “Rename” and rename to “SDold” – without quotes and press Enter.
- Restart the computer and try again.

Hope this helps …

Windows Update Agent for XP

At certain times, if the WindowsUpdateAgent is pointing to an old file (particularly after performing a windows repair since a repair replaces all the newer DLL files with the defaults) or simply corrupted, you may not be able to perform any windows updates.

Reinstallation of the WindowsUpdateAgent is one of the typical troubleshooting steps to resolve such issues.

Here are the steps on how to do so :

- Download WindowsUpdateAgent and save it to C:\ (Yes, the root directory for ease of access)

Windows, x86-based systems
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-x86.exe

Windows, x64-based systems
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-x64.exe

Windows, Itanium-based systems
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-ia64.exe

- Once completed, Click on Start > Run and type in "CMD" without quotes and press enter.

- It should return a DOS looking prompt (well it is DOS)

- Type in " cd c:\ " without quotes to change directory to the root directory.

- Insert "WindowsUpdateAgent30-x86.exe /wuforce" to kick start the reinstallation. Double clicking and attempting to run the EXE on it’s own is not permissible as Windows will not recognize it as a reinstallation.

Hope this helps